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Politique de confidentialité Accepterdone

General conditions of use and sales

  • Creating an account and/or placing an order constitutes acceptance of these conditions.
  • Any behavior deemed suspicious or inappropriate by our team may be subject to account deletion.
  • Any unauthorized use of photos may result in a complaint.
  • The photos on the site and/or documents provided by AVB Care may be used for non-commercial purposes provided that our site is mentioned.
  • As a reseller, AVB Care declines all responsibility for the use of the products as well as any manufacturing defects that may occur.
  • AVB Care strives to update all information, however we cannot guarantee its accuracy and accept no liability. As a result, AVB Care cannot be held liable in any way.
  • Preparation and shipping can only be carried out after receipt of payment by AVB Care.
  • Any unpaid and unstated merchandise offered remains the property of AVB Care. Packages are generally shipped within 2 days after payment is received. They are shipped via UPS with a tracking number and delivered without a signature. Packages can also be shipped via UPS Extra and delivered upon signature. Please contact us before choosing this delivery method, as it incurs additional costs. Regardless of the delivery method chosen, we will send you a link to track your package online.
  • Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order. Your package is shipped at your own risk, but special attention is paid to fragile items.
  • The box dimensions are appropriate and your items are properly protected.

Delivery

  • LOrders are prepared with the greatest care and as quickly as possible by our teams.
  • Delivery costs are the responsibility of the buyer.From €100, delivery is free at a relay point. From €200, delivery is free to your home in France. We reserve the right to modify delivery costs at any time.
  • Return costs are entirely the responsibility of the buyer.
  • The conformity of the order and the products must be checked upon receipt.
  • Any possible anomaly upon delivery must be reported within a maximum of 24 hours after receipt. AVB Care cannot guarantee compensation in any form whatsoever.
  • We decline all responsibility in the event of delay in order processing and delivery.

Return and refund

  • Returns of merchandise must be made within 10 days of receipt of the order.
  • Hygiene products cannot be returned if they have been opened or the packaging is damaged.
  • Returns must be made in their original packaging if it includes one.
  • For any shipped order, shipping and return costs cannot be refunded.
  • Any withdrawal after dispatch of the order, even within the legal period of 15 days, will not result in a reimbursement of costs incurred (delivery, etc.) (livraison, etc....)
  • Products damaged by the customer or customer entity will not be eligible for reimbursement. AVB Care reserves the right to judge the condition of returned products and will be able to refuse reimbursement if they are damaged or cannot be put back on sale.
  • AVB Care reserves the right to judge the condition of returned products and will be able to refuse reimbursement if they are damaged or cannot be put back on sale.
  • Reimbursements will be made by credit via the AVB Care customer account or by bank transfer within a maximum of 30 days after acceptance by AVB Care.
  • Unless otherwise agreed by AVB-Care.fr, exchanges are not accepted: Goods must be returned.
  • In the event of an order not collected at the collection point by the customer and resulting in the return of the goods to AVB Care, the return costs will be borne by the customer. The costs of the first shipments will also be the responsibility of the buyer even if they had initially been offered and cannot give rise to reimbursement..
  • In the event of a preparation error, the costs of shipping and returning products that do not conform to the order will be the responsibility of AVB Care.

Privacy Policy

  • All data collected by AVB Care is kept for an indefinite period for the proper functioning of our services.
  • All personal data will be kept for the exclusive use of AVB Care and cannot be resold.
  • You can request deletion of your data at any time via the contact form.